Telephony utilization and optimiation is our newest asset class as part of a growing list - software, SaaS and hardware.

Many organizations over-provision phone lines, leading to unnecessary expenses and added administrative complexity. At the same time, under-provisioned lines can negatively impact operational efficiency and customer experience. A lack of visibility into how each phone extension is actually used, especially across multiple facilities or functional roles makes it difficult to pinpoint overuse or underuse, resulting in cost overruns and service bottlenecks.

Asato’s telephony utilization and optimization address these challenges by monitoring and categorizing the usage patterns of each extension. Through clear benchmarking against ideal usage targets, organizations identify over-provisioned (excess) lines that can be decommissioned and under-provisioned lines that need more capacity. This process lowers costs and ensures that all critical functions have adequate telephony coverage to maintain or improve service quality.